FAQ

  • Erno Laszlo brand values

    • Who was Dr. Erno Laszlo?

      Dr. Erno Laszlo, a renowned Hungarian dermatologist, was a visionary who created the world’s first dermatological skincare line over 90 years ago based on key principles still followed today. Dr. Laszlo was a true visionary and innovator. His original formulas were so advanced that many of them remain best-sellers in the line. Today, the company that bears his name carries on his tradition of introducing cutting-edge products that work. Made famous by his legendary clientele, Dr. Laszlo’s legacy lives on. Erno Laszlo continues to be the skincare brand of choice for top celebrities around the world.

    • Does your company test on animals?

      We have never tested our ingredients or final formulations on animals and we have no intention of doing so in future. That said to ensure the efficacy of our products every ingredient is carefully considered to ensure that it meets our high standards of quality, safety and effectiveness. While we are committed to avoiding testing on animals we acknowledge that in some jurisdictions both the formulations and ingredients may have been tested by government affiliates. We continue to lobby for change in these practices as we believe cosmetic industry has a responsibility to protect the well-being of animals.

    • How does Erno Laszlo conduct product safety testing?

      Erno Laszlo conducts our own state-of-the-art, independent tests on human volunteers to ensure that our products and ingredients are safe and worthy of your trust. You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

    • Why has my favorite product been discontinued?

      Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns worldwide. Please email our Erno Laszlo Online Consultants at [email protected] with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

    • I’ve read that parabens are bad for you. Why do you use them in your formulations?

      Parabens are a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. These compounds, and their salts, are used primarily for their bactericidal and fungicidal properties. Parabens can be found in cosmetics, shampoos, toothpaste, and are even used as food additives. Parabens are becoming increasingly controversial because they have been found in extremely low concentrations to slightly mimic estrogen (a hormone known to play a role in the development of breast cancer). No effective direct links between parabens and cancer have been established. As skincare formulations have evolved over the years certain parabens have been banned in the European Union. Erno Laszlo is compliant with all local and international regulations and has removed controversial parabens from our formulas.

    • Why do you fomulate products with dimethicone and cyclomethicone?

      Dimethicone and Cyclomethicone are commonly used ingredients in cosmetic formulations that give a product a silky, smooth feel or “slip”. These are considered non-comedogenic emollients that protect skin from water loss.You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

    • What does phelityl mean?

      Phelityl indicates Dr. Laszlo’s unique moisturizing complex with a pH nearly identical to that of our skin. This complex is rich with Essential Fatty Acids, essential for optimal skin function.

    • Why do you use alcohol denat and isopropyl alcohol in your products?

      Some of Erno Laszlo products are formulated with the most refined cosmetic alcohols available. While cosmetic alcohols may be drying to some skin types, work with your Erno Laszlo Skincare Consultant to determine the best products for your skin.

    • COVID-19 – Response

      Erno Laszlo’s response to COVID-19 in our community and to our customers

      Our office employees have been working from home since March 2nd.  We will continue with this change for as long as deemed necessary.  We are following the guidance from the CDC and government officials.  

      Our fulfilment partner has put processes in place to ensure their employees are all wearing gloves and wash their hands every 30 minutes while packing out .com order(s). We pulled together a short video to demonstrate what our operation currently looks like for each order we process.  

      In addition, our fulfillment  partner has hired a maintenance team that will be focused solely on the cleanliness of all high traffic areas, machines and workstations.  All warehouse employees are splitting shifts to decrease the amount of people in the facility at one time. 

      Celebrating the Bold and the Brave
      We believe in the power of community and want to show a small token of gratitude to the service providers working day and night to combat this pandemic.  Doctors, nurses, grocery stores, pharmacy workers, police, the fire department, teachers, government and military professionals and so many more are on the front lines and working to keep us safe and healthy. 

      Please join us in a token of gratitude by visiting www.ernolaszlo.com/product-request to suggest or nominate an individual on the front lines  who could use a (skin)care package to brighten their day.  We will be sending to as many heroes as we can in the US.    

      If anyone has any questions or suggestions how we can make a difference during this difficult time  please contact our CEO Charles Denton at [email protected].  

  • Work for us

    • How should I apply for a job with Erno Laszlo?

      If you are interested in a career with Erno Laszlo, please send your resume to: [email protected]

  • Private Appointment Information

    • Do you offer bridal or private appointments?

      Erno Laszlo offers consultations at most Erno Laszlo counters. Please visit our store locator to find an Erno Laszlo Counter near you. You can also get a full ritual by using our online Skin Personality Quiz.

    • Where can I buy Erno Laszlo products?

      You can purchase Erno Laszlo products directly from ErnoLaszlo.com, or you can use our Store Locator to search a counter/store near you.

  • Order Information

    • Discounts and Promotions

      Offers and discount codes cannot be combined with other offers and promotions. Offers are available to US residents only at ErnoLaszlo.com. Offers are not applicable to the purchase of eGift cards; sales tax; shipping and handling fees; items that are not in stock at the time of purchase; pending purchases or purchases made prior to or after the conclusion of the offer. Only authorized purchases will be processed and shipped. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offers and to modify or cancel a promotion due to system error or unforeseen problems. Allow at least 3 business days for processing. We reserve the right to substitute any free item offered with an item of equal or greater value. Use of any promotion constitutes acceptance of all Terms & Conditions at ErnoLaszlo.com. Offers are subject to change without notice. Other restrictions may apply.

    • When will I receive my order?

      Please refer to our Delivery & Returns for more information about shipping options and estimated delivery times.

    • What forms of payment does ErnoLaszlo.com accept?

      ErnoLaszlo.com accepts payment by Visa, MasterCard, and American Express. ErnoLaszlo.com accepts QuadPay when applicable.

    • Is it safe to use my credit card?

      ErnoLaszlo.com uses SSL, the industry standard encryption method, along with authentication tools to protect the security of your personal information that you share with us. For your ultimate protection, we never store your credit card number or security code in your online account. You will be prompted for this information each time you place an order. We handle your payment with utmost care and have secure measures in place to assure that your privacy is protected. We will never share your personal information with others except for the purposes set forth in our Privacy Policy.

 

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