Frequently Asked Questions

Erno Laszlo brand values
Who was Dr. Erno Laszlo?

Dr. Erno Laszlo, a renowned Hungarian dermatologist, was a visionary who created the world’s first dermatological skincare line over 90 years ago based on key principles still followed today. Dr. Laszlo was a true visionary and innovator. His original formulas were so advanced that many of them remain best-sellers in the line. Today, the company that bears his name carries on his tradition of introducing cutting-edge products that work. Made famous by his legendary clientele, Dr. Laszlo’s legacy lives on. Erno Laszlo continues to be the skincare brand of choice for top celebrities around the world.

Does your company test on animals?

We have never tested our ingredients or final formulations on animals and we have no intention of doing so in future. That said to ensure the efficacy of our products every ingredient is carefully considered to ensure that it meets our high standards of quality, safety and effectiveness. While we are committed to avoiding testing on animals we acknowledge that in some jurisdictions both the formulations and ingredients may have been tested by government affiliates. We continue to lobby for change in these practices as we believe cosmetic industry has a responsibility to protect the well-being of animals.

How does Erno Laszlo conduct product safety testing?

Erno Laszlo conducts our own state-of-the-art, independent tests on human volunteers to ensure that our products and ingredients are safe and worthy of your trust. You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

Why has my favorite product been discontinued?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns worldwide. Please email our Erno Laszlo Online Consultants at with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

I’ve read that parabens are bad for you. Why do you use them in your formulations?

Parabens are a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. These compounds, and their salts, are used primarily for their bactericidal and fungicidal properties. Parabens can be found in cosmetics, shampoos, toothpaste, and are even used as food additives. Parabens are becoming increasingly controversial because they have been found in extremely low concentrations to slightly mimic estrogen (a hormone known to play a role in the development of breast cancer). No effective direct links between parabens and cancer have been established. As skincare formulations have evolved over the years certain parabens have been banned in the European Union. Erno Laszlo is compliant with all local and international regulations and has removed controversial parabens from our formulas.

Why do you fomulate products with dimethicone and cyclomethicone?

Dimethicone and Cyclomethicone are commonly used ingredients in cosmetic formulations that give a product a silky, smooth feel or “slip”. These are considered non-comedogenic emollients that protect skin from water loss.You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

What does phelityl mean?

Phelityl indicates Dr. Laszlo’s unique moisturizing complex with a pH nearly identical to that of our skin. This complex is rich with Essential Fatty Acids, essential for optimal skin function.

Why do you use alcohol denat and isopropyl alcohol in your products?

Some of Erno Laszlo products are formulated with the most refined cosmetic alcohols available. While cosmetic alcohols may be drying to some skin types, work with your Erno Laszlo Skincare Consultant to determine the best products for your skin.

Work for us
How should I apply for a job with Erno Laszlo?

If you are interested in a career with Erno Laszlo, please send your resume to:

Private Appointment Information
Do you offer bridal or private appointments?

Erno Laszlo offers consultations at most Erno Laszlo counters. Please visit our store locator to find an Erno Laszlo Counter near you. You can also get a full ritual by using our online Skin Personality Quiz.

Where can I buy Erno Laszlo products?

You can purchase Erno Laszlo products directly from, or you can use our Store Locator to search a counter/store near you.

Order Information
When will I receive my order?

Please refer to our Delivery & Returns for more information about shipping options and estimated delivery times.

What forms of payment does accept? accepts payment by Visa, MasterCard, and American Express.

Is it safe to use my credit card? uses SSL, the industry standard encryption method, along with authentication tools to protect the security of your personal information that you share with us. For your ultimate protection, we never store your credit card number or security code in your online account. You will be prompted for this information each time you place an order. We handle your payment with utmost care and have secure measures in place to assure that your privacy is protected. We will never share your personal information with others except for the purposes set forth in our Privacy Policy.