Erno Laszlo New York

Frequently Asked Questions

Erno Laszlo brand values
Who was Dr. Erno Laszlo?

Dr. Erno Laszlo, a renowned Hungarian dermatologist, was a visionary who created the world’s first dermatological skincare line over 80 years ago based on key principles still followed today, including the splashing technique and the daily ritual, all designed to help you achieve the healthiest, best-looking skin possible. Dr. Laszlo was a true innovator. His original formulas were so advanced that many of them remain best-sellers in the line. Today, the company that bears his name carries on his tradition of introducing cutting-edge products that work. Made famous by his legendary clientele, Dr. Laszlo’s legacy lives on. Erno Laszlo continues to be the skincare brand of choice for top celebrities around the world.

Does your company test on animals?

Erno Laszlo is against animal testing on cosmetic products and ingredients. Erno Laszlo does not use animals to test its products and does not have animal testing conducted on its behalf by anyone else.Erno Laszlo conducts our own state-of-the-art, independent tests on human volunteers to ensure that our products and ingredients are safe and worthy of your trust. You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

How does Erno Laszlo conduct product safety testing?

Erno Laszlo conducts our own state-of-the-art, independent tests on human volunteers to ensure that our products and ingredients are safe and worthy of your trust.You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

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WORK FOR US
How should I apply for a job with Erno Laszlo?

If you are interested in a career with Erno Laszlo, please send your resume to:

Erno Laszlo Human Resources
129 W 29th Street
New York, NY, 10001, USA
(212) 373-4712

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PRIVATE APPOINTMENT INFORMATION
Do you offer bridal or private appointments?

Erno Laszlo offers consultations at select Erno Laszlo counters. Please visit our store locator to find an Erno Laszlo Counter near you.

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ABOUT THE NEW ERNO LASZLO EXPERIENCE
Why do I have to set up an account again?

To mark our rebirth and start fresh, we ask that you create a brand new account to better your Erno Laszlo website experience. We greatly value your loyalty and dedication to our brand, and we ask you to join us in our step forward.

Why have some of the product containers gone from the traditional plastic to glass?

Glass is higher end and better reflects the value of the product for today’s consumer market. These glass jars are also eco-conscious and recyclable.

Why did you bring back the soap dish?

The Sea Mud Soap dish is truly an original! It takes Erno Laszlo back to its roots. At the same time, it is important to store the soap in its dish between uses. It will lengthen the life of the soap and prevent bacteria buildup.

Why is a soap dish included with every bar of Sea Mud Soap?

It is essential to replace your soap dish after continued use, so your soap can stay at that truly clean stage. Since our soaps last for several months, it is important to refresh your soap dish after that time.

Why did you re-design the packaging and website?

To completely re-launch the brand, we gave our website and packaging a sleek new look and feel. It is a combination of our roots and modern skincare needs. It continues to be a reflection of the values our brand stands for, but with updated components for the most effective use of our materials.

Why does the new packaging say “New York” on it?

Erno Laszlo is quintessentially New York. Sophisticated. Demanding. Relentless.

Why has my favorite product been discontinued?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns worldwide. Please email our Erno Laszlo Online Consultants at advisor@ernolaszlo.com with the name/shade of your favorite product that has been discontinued and they will be happy to provide alternative recommendations.

Where can I find a list of product name changes?

For a complete list of product name changes, please click here>.

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Product Details
Where can I buy Erno Laszlo products?

You can purchase Erno Lazslo products directly from ErnoLaszlo.com, or else find an Erno Laszlo counter near you.

How should I layer products?

Please see our Product Layering Guide for advice on the correct sequence for applying Erno Laszlo products.

What does Phelityl mean?

Phelityl indicates Dr. Laszlo’s unique moisturizing complex with a pH nearly identical to that of our skin. This complex is rich with Essential Fatty Acids, essential for optimal skin function.

Why do you use mineral oil in your products?

Erno Laszlo uses a number of proven effective oils in our formulations including mineral oil for its lubricating properties.Erno Laszlo products are carefully formulated and tested on humans to determine any known allergens or irritations to the skin. You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

Why do you use alcohol denat and isopropyl alcohol in your products?

Some of Erno Laszlo products are formulated with the most refined cosmetic alcohols available. While cosmetic alcohols may be drying to some skin types, work with your Erno Laszlo Skincare Consultant to determine the best products for your skin.

I’ve read that parabens are bad for you. Why do you use them in your formulations?

Parabens are a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. These compounds, and their salts, are used primarily for their bactericidal and fungicidal properties. Parabens can be found in cosmetics, shampoos, toothpaste, and are even used as food additives.Parabens are becoming increasingly controversial because they have been found in extremely low concentrations to slightly mimic estrogen (a hormone known to play a role in the development of breast cancer). No effective direct links between parabens and cancer have been established.As skincare formulations have evolved over the years certain parabens have been banned by the FDA.Erno Laszlo is compliant with all FDA regulations and has removed controversial parabens from our formulas.

Why do you formulate products with Dimethicone and Cyclomethicone?

Dimethicone and Cyclomethicone are commonly used ingredients in cosmetic formulations that give a product a silky, smooth feel or “slip”. These are considered non-comedogenic emollients that protect skin from water loss.You have our assurance that all Erno Laszlo products are thoroughly tested for safety and have passed very stringent requirements.

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Order Information
Do you accept international orders?

Yes. Erno Laszlo has partnered with a trusted third-party service provider, International Checkout, to accommodate our international clientele who wish to place orders for delivery to regions outside of the United States and Canada. Refer to our Shipping and Returns Policy for details about where we ship, shipping restrictions and how to track orders placed via International Checkout.

When will I receive my order?

Please refer to our shipping policy for more information about shipping options and estimated delivery times.

What forms of payment does ErnoLaszlo.com accept?

ErnoLaszlo.com accepts payment by Visa, MasterCard, and American Express.

Is it safe to use my credit card?

ErnoLaszlo.com uses SSL, the industry standard encryption method, along with authentication tools to protect the security of your personal information that you share with us. For your ultimate protection, we never store your credit card number or security code in your online account. You will be prompted for this information each time you place an order. We handle your payment with utmost care and have secure measures in place to assure that your privacy is protected. We will never share your personal information with others except for the purposes set forth in our Privacy Policy.

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INTERNATIONAL ORDERS

If you would like to place an order for delivery to a region outside of our standard United States and Canada shipping zones, we can accommodate your order via our partnership with trusted third-party service provider International Checkout. Refer to our Shipping and Returns Policy for details about where we ship, applicable restrictions and how to track orders placed via International Checkout.

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