Experience Well Skin

Erno Laszlo New York

Shipping & Returns

Shipping Information and tracking numbers may be obtained by emailing us at weborders@ernolaszlo.com or by calling 1.888.352.7956 Monday through Friday 9:00am - 5:30pm EST.

At this time Erno Laszlo ships to all 50 United States plus Canada, via the service rates listed below.
We are pleased also to offer international delivery through our trusted partner, International Checkout.

Domestic Shipping Rates
Ground shipping within the 48 contiguous U.S.$5 Flat Fee, Free For Orders $50 or More5–10 business days
UPS 2nd Day delivery to Alaska & Hawaii *$5 Flat Fee, Free For Orders $50 or More2 business days
UPS 2-day Air delivery within the 48 contiguous U.S.$15.003 business days
UPS 2nd Day delivery to Puerto Rico *$25.003 business days
UPS Overnight delivery (where available) *$25.002 business days
Canada's Shipping Rates
FedEx International Economy$40.00n/a
International orders

Erno Laszlo has partnered with a trusted third-party company, International Checkout, to accommodate our international clientele who wish to place orders for delivery to regions outside of the United States and Canada.

If you would like to place an order for delivery to a region outside of our standard US and Canada shipping zones, please visit the International Checkout Customer Service page to learn whether this service is available in your region.

The International Checkout Customer Service page also contains regional phone numbers and information on shipping, taxes, duties and returns policies for deliveries to regions outside of our standard US and Canada shipping zones.

If the service is available in your region, simply put the items you wish to purchase in our Shopping Cart on www.ernolaszlo.com and choose the “International Checkout” option at checkout. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Are there any restrictions on my international order?

Certain International regions have restrictions on the delivery of products containing alcohol. If you have added any products to your Shopping Cart that are restricted, they will be removed from the Shopping Cart by International Checkout.

Can i check the status of my international order?

To check the status of your order or track your package, please log in to your International Checkout account here.

Who should i contact with questions about my international order?

All inquiries regarding your international order should be directed to International Checkout via email to support@internationalcheckout.com.

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

Returns

We accept returns for any Erno Laszlo products purchased on ErnoLaszlo.com within 30 days of the purchase date. To process your return, please fill out the return slip included in your original order. Repackage the items to be returned and ship to the following address:

Web Returns Processing
Erno Laszlo
129 West 29th Street, 7th floor
New York, NY 10001

For your protection, please consider shipping via UPS, Fedex or USPS insured. Erno Laszlo is not responsible for return shipping fees nor lost returns. Once your return is received, it will be processed and a refund will be issued. We do not accept items that are not in their original packaging.

If you receive defective or damaged merchandise, please contact customer service at weborders@ernolaszlo.com for a replacement or refund. You will need to ship the defective merchandise to Erno Laszlo, with shipping costs covered by Erno Laszlo.

For merchandise purchased at one of our retail partners, please contact the retailer’s customer service for their return policy. Erno Laszlo cannot accept Erno Laszlo merchandise purchased with one of our retail partners.